My Role
UX/UI designer responsible for:
User Interview, Affinity Mapping, Sketches, Wireframes (lo-fi & hi-fi), Prototype, Usability Test, Project Management
Deliverable
High-fidelity Interactive Prototype
Duration
3 weeks
Team
Azadeh Sahraeian (UX/UI Designer)
Janoy Edwards (UX Researcher)
Tools
Figma
Miro
overview
CheckPoint Health is a start-up founded to help ease the burden family caregivers face. Their goal is to provide a tool for family and friends to stay connected and help each other provide care to their loved one more effectively.
assumption
Family caregivers need a tool to help them provide care more effectively in order to ease the burden they face.
The company is at the early stage of ideation and wants to design the first iteration of a MVP.
solution
The design aims to evaluate assumptions and identify pain points by creating features that ensure the business goals and user’s needs.
Discover
User Interviews
Affinity Mapping
Define
User Persona
C & C Analysis
User Flow
Design
Design Studio
Sketching
Lo-fi Wireframes
Deliver
Lo-fi Wireframes
Hi-fi Prototype
Usability Test
Users want to receive more support because they feel overwhelmed
10 interviews
First, our team conducted user interviews with family caregivers in order to see if the client’s assumption was supported. We identified some common trends from each user that we interviewed.
80% of users wish they had more support from other family members
80% of users feel overwhelmed being a caregiver
70% of users had to make sacrifices in their own life
30% of users want a tool to help them easily keep track of patient's activities or medical tasks
30% of users wish they had professional medical resources available to them
How might we help family caregivers ease the burden of providing care for their family members who have a medical condition?
How might we help family caregivers be more prepared with what to expect as a caregiver?
How might we make it easier for family caregivers to connect with family and friends to get more support?
How might we help family caregivers stay organized and track the progress of their loved ones?
We came up with HMW statements based on the insights from the interviews that address the pain points and needs of the users.
persona
Sophia was created based on our 10 user interviews and was referenced throughout the design process to highlight the needs of users.
competitive analysis
We conducted a feature analysis on 4 other competitors. Since there is a limited amount of space on a mobile phone, we wanted to be more conscientious in our design decisions when we were thinking about how many features to add. With a short 3-week time scope, we wanted to start off small and focus on 2 key features in order to keep the application intuitive and user-friendly.
user flows
Since the user research supported the assumptions that CheckPoint Health has about family caregivers being overwhelmed and needing a way to stay organized and gather more support from their friends and family members, we moved on to creating user flows for the features they initially were looking to include in the application.
We created a user flow for the onboarding process, shared calendar, and curated checklist that maps out the scenarios users will go through.
Creating Account
Calendar
Checklist
app map
After assessing the user goals, we created an app map to visualize how the features will integrate into the application as a whole.
design studio
After the define phase, our team held a design studio to share our initial ideas for the three user flows we had created.
sign up for a new account
go through the onboarding process
integrate their existing calendar with the application
how the calendar feature would look like
how the curated checklist would look like
design style guide
We used CheckPoint Health’s existing brand colors, typography, and logo for our design. Since there was not an established brand guideline for the UI elements, I created a style guide that CheckPoint Health will be able to refer to in the future. Since the mobile app will be used amongst family and close friends, we wanted to make the design of the application feel inviting and friendly so we opted for rounded corners and subtle shadows to make elements pop out.
sketches & hi-fi prototype
After the further collaboration, I went into Figma to create the low-fidelity wireframes to lay out the sketches we came up with. We shared the low-fidelity wireframe with the stakeholder to get feedback and once we decided on some iterations, we started our high-fidelity wireframes.
My contribution:
Built the shared calendar and curated checklist feature
Put the prototype together in Figma
Created the interaction design
usability test
6 participants | moderated | via Zoom
Each participant went through 5 tasks and the goal was for each participant to go through each task in under 2 minutes. After each participant went through the prototype, we asked them if this would be an application that would be helpful to their situation as a family caregiver and if they had any dislikes about the design or features.
Tasks
Creating and setting up your account
Synchronizing your calendar and creating an event
Onboarding checklist questions
Editing a checklist task
Accepting an event
Results
66% of the users missed the text field to enter the name during the onboarding process
100% of the users clicked on the date to create a new calendar event instead of the plus icon
50% of the users had trouble understanding the mental health question
30% of the users were unsure if they accepted the event request successfully
Overall, users praised our designs stated the application is intuitive, and would be a tool that they would utilize to help gather more support from their family members.
From the results of the usability test, we went back into our prototype and made some iterations to solve issues users faced when going through the tasks.
prototype
next steps
Conduct more user interviews for participants in the younger age range
Continue to do more usability testing and iterate on the prototype
Deliver the design handoff to the developers
takeaway
This project has been a huge learning process for me as it was my first time working with a real client. It provided me an opportunity to learn about the importance of finding the balance between business goals and user needs. We were able to establish trust with our client as we worked through the project but since the client was unfamiliar with the UX process, we could have better communicated with the client by explaining the concepts further by showing examples of our past work.