My Role
UX/UI designer responsible for:
User Interview, Affinity Mapping, Sketches, Wireframes (lo-fi & hi-fi), Prototype, Usability Test, Project Management
Deliverable
High-fidelity Interactive Prototype
Duration
3 weeks
Team
Azadeh Sahraeian (UX/UI Designer)
Janoy Edwards (UX Researcher)
Tools
Figma
Miro
overview
CheckPoint Health is a start-up founded to help ease the burden family caregivers face. Their goal is to provide a tool for family and friends to stay connected and help each other provide care to their loved one more effectively.
problem
Family caregivers often feel overwhelmed with the responsibilities and challenges they face as care providers. Checkpoint Health wants to design a mobile application to help caregivers provide care more effectively.
solution
The design aims to evaluate assumptions, identify pain points by creating features that ensure the business goals and user’s needs.
Following our first meeting with CheckPoint Health, the founder expressed that they had some initial ideas for the iOS mobile application but wanted to confirm their assumptions and help with designing the first prototype.
process
synthesizing research told us caregivers need support
10 interviews
First, our team conducted user interviews with family caregivers in order to see find out if there were any common frustrations or experiences they go through when providing care. After affinity mapping, we found the following:
80% of users wish they had more support from other family members
80% of users feel overwhelmed being a caregiver
70% of users had to make sacrifices in their own life
40% of users wish they could do more for the family member they are caring for
30% of users want a tool to help them easily keep track of patient's activities or medical tasks
30% of users wish they had professional medical resources available to them
After identifying common trends, we came up with a problem statement and how might we statements to focus on during the research and design process.
Caregivers need a way to connect with other family members and friends to gather support with caring for a loved one because they feel overwhelmed.
Sophia wants an efficient way to stay connected with family members
Sophia was created as the primary person that encompasses the goals and pain points from the caregivers we interviewed. We referred back to Sophia during the design process in order to better empathize with the target users when creating the design of the app. We also made sure to keep Sophia at the forefront of identifying solutions to highlight the needs of the users.
identifying gaps in the market
I looked at the apps of 4 other competitors to see the features they offer in order to see if there are any gaps in the market that CheckPoint Health can have a competitive advantage over. Although some of the competitors offer more features than CheckPoint Health is looking to offer, the features that CheckPoint Health was looking to offer are more customized to each user.
Since there is a limited amount of space on a mobile phone, we wanted to be more conscientious in our design decisions when we were thinking about how many features to add. Our team did not want to overcomplicate the first design of the application as we wanted to keep it intuitive for users.
breaking down critical flows
After we decided to focus on two key features - shared calendar and curated checklist, we went ahead and created the user flows for those features as well as the onboarding process.
Creating Account
Calendar
Checklist
After assessing the user goals, we created an app map to visualize how the features will integrate into the application as a whole.
exploring ideas and creating shared vision for core features
My team participated in a design studio where we came up with our ideas and shared our sketches on how we would tackle our key insights. We explored different ways on how a user would be able to:
sign up for a new account
go through the onboarding process
integrate their existing calendar with the application
how the calendar feature would look like
how the curated checklist would look like
a system of reusable components
We used CheckPoint Health’s existing brand colors, typography, and logo for our design. Since there was not an established brand guideline for the UI elements, I worked on coming up with a style guide that CheckPoint Health will be able to refer to in the future. Since the mobile app will be used amongst family and close friends, we wanted to make the design of the application feel inviting and friendly so we opted for rounded corners and subtle shadows to make elements pop out.
sketches to high-fidelity prototype
After further collaboration, I went into Figma and created the low-fidelity wireframes to layout the sketches we came up with. We shared the low-fidelity wireframe with the stakeholder to get feedback and once we decided on some iterations, we started our high-fidelity wireframes.
usability test
6 participants | moderated | via Zoom
Each participant went through 5 tasks and the goal was for each participant to go through each task in under 2 minutes. After each participant went through the prototype, we asked them if this would be an application that would be helpful to their situation as a family caregiver and if they had any dislikes about the design or features.
Creating and setting up your account
Synchronizing your calendar and creating an event
Onboarding checklist questions
Editing a checklist task
Accepting an event
Our users praised our designs and there were only a few concerns that were technical. Overall, the consensus was that the application is simple and easy to use. Users stated that this would be a tool that they would utilize and would help gather more support from their family members.
From the results of the usability test, we went back into our prototype and made some iterations to solve issues users faced when going through the tasks.
next steps
Conduct more user interviews for participants in the younger age range
Continue to do more usability testing and iterate on the prototype
Deliver the design handoff to the developers
takeaway
This project has been a huge learning process for me as it was my first time working with a real client. It provided me an opportunity to learn about the importance of finding the balance between business goals and user needs. We were able to establish trust with our client as we worked through the project but since the client was unfamiliar with the UX process, we could have better communicated with the client by explaining the concepts further by showing examples of our past work.